It reviews every interaction and turns customer calls into clear insights you can act on. With automated QA that scores 100 percent of calls, Avoca highlights strong openings, question-asking, clarity, and follow-through. This gives home service business owners, as well as many other business owners, an objective look at strengths and areas to build on while their team moves through daily business operations.

You receive instant access to call recordings with AI-powered transcripts that highlight tone, pacing, and key moments. Avoca also analyzes each conversation against the criteria you set for great calls (known as your scorecard), detecting patterns in greeting, needs discovery, solution presentation, objection handling, and closing. These insights help many businesses, including home service businesses, operate with more clarity by organizing real conversations into patterns you can improve with targeted AI tools.

It shows real time KPIs that reflect bookings, team engagement, and communication trends. The dashboard also surfaces call scoring results, trend lines, and coaching recommendations so you can see what works and what needs attention without digging through scattered customer data.

Yes. It measures filler words, dead time, empathy, and overall pacing so you get a precise view of how each conversation flows. The system also evaluates compliance, script usage, and key scorecard behaviors so the feedback you receive is powered by artificial intelligence rather than guesswork.

It does. The system turns everyday interactions into lessons your team can use right away. Avoca generates specific coaching recommendations based on real calls, tracks progress over time, and helps you celebrate wins as goals are reached. You gain the steady support of a personal AI coach that pulls real examples from ongoing customer calls to guide performance.

Yes. Avoca Coach connects with your CRM so you can track progress, log coaching tasks, and keep everything in one place for smoother business operations. Call scoring, notes, and follow-up items move directly into your workflow without manual work.

Yes. As Avoca Coach listens to more conversations, it fine-tunes patterns, identifies recurring opportunities, and suggests better actions. With continuous scoring and ongoing pattern detection, you get a steadily improving AI business coach that grows smarter with every interaction.